Refund policy

You may return the product you purchased in the condition in which you received it, without damaging, altering or using it, within fourteen (14) days of delivery.

How can I request a return?

After signing in, go to “Order History” under “My Account” and click the “Return” button to the right of the relevant order to submit your return request.

After completing your return request, you can send the product(s) you wish to return to us using the contracted carrier code in the email sent to you. As you will be shipping using the contracted carrier code, you will not be asked for a shipping address or any additional fee.

If you believe a package has been damaged during shipment, open and inspect it in front of the delivery company's representative. If the product is damaged, have the carrier prepare a damage report and do not accept delivery. Please remember that accepting delivery is considered confirmation that the carrier has properly fulfilled its duties.

Returns of products that have been used, damaged or otherwise impaired will not be accepted.
The customer must return the product in the condition in which it was delivered and, if it has been used, compensate for any loss of commercial value resulting from that use.
If the customer returns the product or withdraws from the purchase, the product price will be refunded within two (2) days after the returned product reaches us. Your bank processes credit card refunds within approximately 3 days. This period is outside our control.

If we find that the product or its packaging has been opened, impaired, broken, damaged, torn, used or otherwise affected, and the product cannot be returned in the condition in which it was delivered to the customer, we will not accept the return or refund the price.
For faults that arise after the product reaches the customer, the manufacturer's authorised service centres should be contacted.
For products returned in accordance with the above conditions, shipping charges will be paid by the customer.

Bank transfer refunds will be made within 2 business days and credit card refunds within 3 business days. Your bank may not reflect credit card refunds in your account on the same day. In that case, please contact your bank's credit card service. After the “Cancelled” notification appears for your order, the full amount is refunded to your credit card or the bank account from which you made the transfer.